7-day money-back guarantee

What's covered

Every Buyer Risk Report purchase ($49 NZD), for any reason, within 7 days of purchase. The guarantee does not apply to our Reviewed Buyer Report ($149) or Full Custom Analysis ($999) tiers — those involve manual review hours and are covered by separate engagement terms agreed before work begins.

How to request a refund

1. 1. Email us at hello@sectionscan.co.nz within 7 days of purchase. Include your Stripe receipt or order ID and the property address on the report. A reason is optional but helps us improve.
2. 2. We acknowledge within 1 business day (NZ time).
3. 3. We refund the full $49 to your original card within 3 business days of acknowledgement. Stripe typically takes a further 5–10 days to settle the refund on your statement.

Limits

• Refunds are issued to the original payment method only.
• Stripe's payment processing fee is not returned to us by Stripe; we absorb that cost on your behalf so you receive the full $49 back.
• The guarantee covers refund of the purchase price. It is not a warranty of council decisions, planning outcomes, valuation, or any third-party data accuracy — the report's own disclaimers continue to apply.